NCIA Private Medical Solutions Client Pulse header

Dear Valued Client,

Thank you for trusting NCIA with your health and well-being.

We want to make sure we continue to provide the right advice, support, and service for you and your family.
Please take a minute to tell us about your recent experience with our Private Medical Solutions.

Please rate each item from 1 to 5, where:

1 – Very Dissatisfied     2 – Dissatisfied
3 – Neutral / Satisfactory     4 – Satisfied
5 – Very Satisfied

1

Overall Experience

How satisfied are you with your overall experience with NCIA’s Private Medical Solutions?

Very DissatisfiedVery Satisfied
2

Advice & Guidance

How satisfied are you with the quality and relevance of the advice and recommendations provided by your NCIA adviser?

Very DissatisfiedVery Satisfied
3

Process & Communication

How satisfied are you with how easy and clear we made the process (e.g., application/renewal, documentation, updates)?

Very DissatisfiedVery Satisfied
4

Responsiveness

How satisfied are you with the timeliness and helpfulness of our responses to your questions and requests?

Very DissatisfiedVery Satisfied
5

Confidence in NCIA

Based on your experience, how confident are you in NCIA to support your or your eligible dependents’ healthcare needs in the future?

Not at all confidentExtremely confident